Buying
MemoHoney Refund Policy: How to Send Bottles Back and Get Paid
Open the refund by phoning +1 (302) 200-3480 with your order number ready. Next, post the bottles by a tracked service you pay for to 520 Madison Avenue, Floor 8, New York, NY 10022, USA, with a slip giving your name, email address and order number. After they are credited, expect 3-5 business days of processing plus 5-10 days before your bank shows the money.
Written by the MemoHoney editorial teamUpdated
In brief
What is the MemoHoney refund policy?
A refund on request within 60 days of buying, handled by phone and by mail. Your return postage is not repaid.
MemoHoney refunds are run by the BuyGoods order desk, not by our shop's website. The rules below combine the sales page guarantee with the return details in our seller brief.
| Window | 60 days from the purchase date |
|---|---|
| Before you ask | The sales page requests 30 days of use |
| First contact | Phone, with the order ID at hand |
| Return address | 520 Madison Avenue, Floor 8, New York, NY 10022 |
| Inside the parcel | A slip with your name, email address and order number |
| Postage | Buyer pays; tracked service |
| Processing | 3-5 business days after the bottles are credited |
| Card posting | A further 5-10 days, set by your card issuer |
The background to the 60 days, with a dated example, is on the guarantee page.
Five steps
How do you get a MemoHoney refund, step by step?
Keep to this order. Bottles posted without a call first are how parcels end up unmatched.
Check your dates
Make sure you are within 60 days of the purchase date. The sales page also asks for 30 days of use before a request.
Phone the order desk
Call +1 (302) 200-3480 and give your order ID. Ask which bottles to send and note the date of the call.
Pack the bottles
Put in a slip with your full name, the email used at checkout and your order ID.
Post it tracked
Mail it to 520 Madison Avenue, Floor 8, New York, NY 10022. You pay the postage; keep the tracking number.
Watch for the credit
The refund is issued 3-5 business days after the bottles are credited, then takes 5-10 days to show on your card.
Timing
How many days until a MemoHoney refund reaches you?
Count from the day the returns office credits your bottles: 3-5 business days to issue, then 5-10 days for the card.
- You post the parcel
Tracked, at your cost. Transit time depends on the service you choose.
- Bottles are credited
The returns office logs them against your order ID. This is when the refund clock starts.
- 3-5 business days
The refund is issued to the card you paid with.
- 5-10 more days
Your card issuer posts the credit. Banks differ, so it can land at either end.
| Stage | Earliest | Latest |
|---|---|---|
| Refund issued (3-5 business days) | Thursday, December 3 | Monday, December 7 |
| Shows on the card (5-10 days later) | Tuesday, December 8 | Thursday, December 17 |
Holidays can push business days back. If nothing shows after the latest date, call with your tracking number.
Packing
What goes in a MemoHoney return parcel?
The bottles the desk asked for, plus a slip that ties them to you. Nothing else is needed.
- The bottles the order desk told you to return
- A slip with your full name, the email used at checkout and your order ID
- Padding, so nothing cracks on the way
- The full returns address on the outside: 520 Madison Avenue, Floor 8, New York, NY 10022
Keep the tracking number and the postage receipt. Snap a photo of the open parcel before you seal it. If the desk later says nothing arrived, those three items settle it quickly.
Changed your mind early
Can you cancel a MemoHoney order before it ships?
Call the order desk right away. It handles order changes, but a parcel that has left cannot be pulled back.
Speed matters here. The sooner you ring +1 (302) 200-3480, the better the chance the order is stopped before packing. If it has already shipped, let it arrive and follow the refund steps instead. Refusing delivery is not a listed way to claim, so ask the desk before you try it.
Write the date and time of the call and the name of the person you spoke with. Ask them to confirm the cancellation by email.
Want to try MemoHoney?$49 a bottle in the 6-pack · 60-day refund window · 3+ bottles ship free
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What does a MemoHoney refund leave out?
The postage you pay to send bottles back. A few other points are not spelled out, so ask.
- Return postage: always the buyer's cost.
- The 2-bottle delivery fee: not stated either way. Ask whether it is refunded.
- Sealed spares from 3 or 6 bottles: ask how they are counted.
- Bonus e-books: digital extras with no separate terms that we have seen.
- Requests after day 60: outside the printed guarantee.
Orders paid through another website follow that shop's own policy. Our where to buy page explains why we cannot vouch for those sellers.
Avoid delays
What slows down a MemoHoney refund?
Small slips, mostly. Each one below can hold up a return, and each is easy to avoid.
Wrong New York address
The office at 1775 Broadway is not the returns address. Bottles go to 520 Madison Avenue only.
No order ID inside
A parcel without the order number can sit unmatched. Add the slip every time.
Untracked mail
Without tracking you cannot prove delivery, and the refund clock only starts on arrival.
Writing to the website
The site inbox, [email protected], cannot see or refund orders. Use the phone line.
Waiting until day 59
Call early. The window counts from purchase, and a late call leaves no room for questions.
Posting before calling
Bottles that arrive with no open request are harder to match. Phone first.
Reach the right desk
Which MemoHoney contact handles refunds?
Money and parcels belong with the order desk. Each card below shows one contact and its job.
Tracking, refunds and order support
+1 (302) 200-3480
[email protected]
BuyGoods order desk. This desk can see your order. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
1775 Broadway, Floor 8
New York, NY 10019
Mail only. No walk-in sales.
Returns (New York)
520 Madison Avenue, Floor 8
New York, NY 10022
Include your full name, email and order ID. Buyer pays return shipping. Use a tracked service.
We took these terms from the sales page on October 13, 2026. If the order desk gives you different terms, follow theirs and tell us so we can update this page.
FAQ
MemoHoney refund FAQ
How do I get a refund for MemoHoney?
Start inside the 60-day window with a call to +1 (302) 200-3480, order number ready. Next, post the bottles, tracked and at your cost, to 520 Madison Avenue, Floor 8, New York, NY 10022, USA, with a slip showing your name, email address and order number. Do not post anything before that call.
When will my MemoHoney refund show on my card?
Roughly one to two and a half weeks after the bottles are credited: 3-5 business days to issue it and 5-10 more days at the bank. Delays in the mail come on top of that. Your bank controls the final step.
What is the MemoHoney return address?
Returns go to 520 Madison Avenue, Floor 8, New York, NY 10022. Do not use the 1775 Broadway office address or the Utah PO box on the label. Call the order desk before you post, and tuck the slip with your details inside the parcel.
Is it possible to cancel a MemoHoney order?
Ring +1 (302) 200-3480 straight away, since that desk handles order changes. Once the parcel has shipped, you will most likely need to receive it and use the refund steps instead. Ask for the cancellation to be confirmed in writing.
Is MemoHoney return shipping free?
No. The buyer pays to send bottles back, and a tracked service is required in practice. Keep the receipt and tracking number until the refund appears on your card. Compare a few tracked options before you choose.
Can I ask for a MemoHoney refund by email?
The claim route printed on the sales page is the phone line. The sales address, [email protected], can take questions, but start the refund by phone. Our website inbox cannot handle orders. Have your order number ready either way.
My MemoHoney refund is late. What should I do?
Check that tracking shows delivery to the returns address, then count 3-5 business days plus 5-10 days. Past that point, phone +1 (302) 200-3480 and quote both the order number and the tracking number. Bank holidays can add a day or two.
Who wrote this
Written and reviewed by
Plain-language pages built from the label, the sales page and linked public health sources.
Page last updated . Read our editorial standards and how we check the reviews. This website is run by a U.S. shop that sells MemoHoney, not by the maker (the label says distributed by Instituto Experience, Ogden, UT). This site earns money when you buy through its order links.
Keep reading
More about MemoHoney
Guarantee
The 60-day MemoHoney refund promise in plain terms, with a dated example and the exact way to claim.
Read more
Shipping
What MemoHoney shipping costs on each pack, where the tracking link lives, and what to do about a damaged box.
Read moreContact
Phone, email and mail for MemoHoney orders, refunds, page fixes and side-effect reports, sorted by who can actually help.
Read moreOfficial U.S. MemoHoney shop
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