Support
Contact MemoHoney: Which Desk Answers Which Question
Order questions go to the MemoHoney order desk: phone +1 (302) 200-3480 or email [email protected], with your order ID in hand. That desk handles tracking, changes and refunds. The Memos-honey inbox, [email protected], answers page, privacy and press questions on weekdays, 9:00am-5:00pm ET. It cannot open orders.
Written by the MemoHoney editorial teamUpdated
Four ways in
How do I contact MemoHoney customer support?
Pick the card that matches your question. Two of them handle orders; the other two are for this website and for mail.
Tracking, refunds and order support
+1 (302) 200-3480
[email protected]
BuyGoods order desk. This desk can see your order. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
1775 Broadway, Floor 8
New York, NY 10019
Mail only. No walk-in sales.
Returns (New York)
520 Madison Avenue, Floor 8
New York, NY 10022
Include your full name, email and order ID. Buyer pays return shipping. Use a tracked service.
The label lists the distributor: Instituto Experience, PO Box 12730, Ogden, UT 84404, +1 (507) 448-8190, [email protected]. That line tells you who puts MemoHoney on the market. Beyond the label, our searches turned up almost nothing public about the company. For an order placed through our links, the order desk holds the purchase record, so start there.
Our full FAQ may answer yours without a call.
Route it right
Who answers which MemoHoney question?
The order desk sees payments and parcels. Our inbox sees only the words on this website.
| Your question | Who answers | Best channel | Bring this |
|---|---|---|---|
| Where is my parcel? | Order support | +1 (302) 200-3480 | Order ID; the order email holds the tracking link |
| New address or a cancelled order | Order support | Phone first, email as backup | Order ID and the corrected details |
| A refund inside 60 days | Order support, then the returns address | Phone, then tracked mail | Order ID, full name, email |
| A charge you don't recognize | Order support | Phone | Date and amount of the charge |
| Broken or missing safety seal | Order support | Phone | Photos and the lot code from the base |
| An error on a Memos-honey page | Memos-honey team | [email protected] | The page link and the sentence |
| Copy or deletion of your data | Memos-honey team | Website email, subject "Privacy request" | The address you wrote from |
| Press or partnership | Memos-honey team | Website email | Outlet name and deadline |
| A reaction after taking a capsule | Your doctor, then FDA MedWatch | Phone your doctor | The bottle and the label |
A bottle with a damaged seal should stay closed. The label says not to use it.
By phone
MemoHoney phone number: which one should you call?
For order support it is +1 (302) 200-3480, the BuyGoods order desk named in the seller brief.
Two phone numbers show up around MemoHoney, and they do different jobs. The order desk number above links to your payment and shipment. The label carries a second number, +1 (507) 448-8190, for the Utah distributor.
- Bought through a Memos-honey button? Call the order desk.
- Want to know who markets the formula? The label line names the distributor.
- Saw a number in an ad or on another web shop? Compare it with this list before you share card details.
We can only vouch for the numbers printed on this website and on the bottle.
Before you call
What do you need on hand when you reach out about MemoHoney?
Five minutes of prep usually saves a second call. Here is what each kind of request needs.
Where is my order?
Your order ID and the email you used at checkout. Check the order email first: the tracking link lives there. No delivery time is printed on the sales page, so ask the desk for an estimate.
I want my money back
Order ID, purchase date and the bottles, opened or not. You have 60 days counted from the purchase date. Return postage is yours to pay, so pick a tracked service.
A page looks wrong
The address of the page, the exact line and, if you have it, a source. A photo of your bottle label helps when the question is about what the label says.
Worked example: a refund on day 41
Find the dates
You ordered on September 2, and today is October 13. Sixty days after September 2 is November 1, so the window is still open.
Call the desk
Phone +1 (302) 200-3480 and give the order ID. Note the date of the call.
Mail the bottles
Pack them with a note listing your full name, email and order ID. Ship to the returns address with tracking.
The full sequence, with timing, sits on the refund policy page.
Hours
When can you reach MemoHoney support?
Our website inbox is staffed on weekdays, 9:00am to 5:00pm Eastern Time.
Website inbox
Weekdays, 9:00am until 5:00pm Eastern. A note sent on Saturday waits for Monday.
Order support
The sales page we read did not print desk hours. If the phone goes unanswered, email [email protected] with the order ID in the subject line.
Letters and returns arrive when the carrier delivers them. Keep the tracking number until your refund shows on the card.
9:00am to 5:00pm ET is 8:00am to 4:00pm Central, 7:00am to 3:00pm Mountain and 6:00am to 2:00pm Pacific.
Want to try MemoHoney?$49 a bottle in the 6-pack · 60-day refund window · 3+ bottles ship free
Order nowBy mail
Where do I mail a MemoHoney return or a letter?
Bottles go to Madison Avenue. Letters go to Broadway. Both are in Manhattan.
Returns: 520 Madison Avenue, Floor 8, New York, NY 10022, USA. Tuck a note in the box with your full name, email and order ID. Buyer pays return shipping. Use a tracked service.
Letters and notices: 1775 Broadway, Floor 8, New York, NY 10019, USA. This is a mailing address only, with no shop counter and no walk-in sales.
Once the returned bottles are logged, the refund follows: 3-5 business days after the returned bottles are credited, then 5-10 days for your card issuer to post it. Read how the 60-day promise works on the guarantee page.
Skip the Utah PO box on the label for returns unless the desk asks for it.
Safety reports
How do I report a MemoHoney side effect?
Stop the capsules, talk to a clinician, then file a report with the FDA's MedWatch program.
Sudden confusion, trouble speaking, weakness on one side, chest pain or fainting: call 911 now. Reports and refunds can wait.
Pause and call your doctor
Describe what happened and when. Bring the bottle so the clinician can read the full panel. The arginine lines can lower blood pressure, so dizziness is worth mentioning. Known side effects by ingredient.
Report it to FDA MedWatch
MedWatch is the FDA's safety reporting program. Consumers can file online at fda.gov/medwatch or by phone at 1-800-FDA-1088. Add the product name, the lot code and the distributor line.
Tell the order desk
Phone +1 (302) 200-3480 with your order ID and lot code. That links the report to a batch and starts any refund you want.
Avoid wrong numbers
Which MemoHoney contacts should you not trust?
Any number or inbox that is not printed here or on the bottle. Ads and copycat shops sometimes list their own.
Look-alike web addresses
memohoneyy.com, memohoneyofficial.com and other domains borrow the name. We have no link to them and cannot see their orders. Their buyers should use the details on their own receipts.
Celebrity and news-style pages
No famous person endorses MemoHoney or works with us. If an ad shows a star's face and a phone number, do not call it. You can report misleading ads to the FTC at reportfraud.ftc.gov.
Medihoney, a wound-care honey brand, is a separate company with its own support line.
FAQ
MemoHoney contact questions
Is there a phone number for MemoHoney customer service?
Yes. Call +1 (302) 200-3480, the BuyGoods order desk that handles tracking, order changes and refunds. Keep your confirmation email open, since the agent will ask for its order ID.
Can the Memos-honey email address look up my order?
No. [email protected] reaches the team that writes this website, and it has no access to payments or parcels. Send order questions to the order desk by phone or to [email protected].
Can I stop a MemoHoney order after paying for it?
Call the order desk right away and quote the order ID. Whether a parcel can still be halted depends on when it left the warehouse; once it has shipped, the refund route applies instead.
What email does MemoHoney customer support use?
For order support, [email protected], the same address printed on the bottle label. For corrections, privacy requests or press, write to [email protected] during weekday office hours.
Why does the MemoHoney bottle show a Utah address?
It names the distributor, Instituto Experience, at a PO box in Ogden, Utah. Our shop mail and the returns address are in New York. For an order made through our buttons, start with the order desk.
Where can I complain about MemoHoney?
Order problems go to the order desk first. A health reaction belongs with your doctor and FDA MedWatch. A misleading ad can be reported to the FTC. Mistakes on our pages go to our website email.
Can I visit the MemoHoney office in New York?
No. 1775 Broadway is a mailing address with no shop counter, and returns go to 520 Madison Avenue by tracked mail. Phone or email gets you a faster answer than a visit would.
Who wrote this
Written and reviewed by
Plain-language pages built from the label, the sales page and linked public health sources.
Page last updated . Read our editorial standards and how we check the reviews. This website is run by a U.S. shop that sells MemoHoney, not by the maker (the label says distributed by Instituto Experience, Ogden, UT). This site earns money when you buy through its order links.
Keep reading
More about MemoHoney
Refund Policy
The exact MemoHoney refund steps: who to call, where to post the bottles, what to put inside and how long the money takes.
Read more
Shipping
What MemoHoney shipping costs on each pack, where the tracking link lives, and what to do about a damaged box.
Read more
Guarantee
The 60-day MemoHoney refund promise in plain terms, with a dated example and the exact way to claim.
Read moreOfficial U.S. MemoHoney shop
Ready to try MemoHoney?
Pick 2, 3 or 6 bottles on the sales page. Six bottles bring the price to $49 each, and 3 or more ship free in the U.S.
- Secure checkout
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- Ships from the U.S. with tracking