Contact guide
Memo Honey Phone Number: Which Line to Call for Orders, Refunds and Complaints
For an order, tracking or a refund, call the order desk at +1 (302) 200-3480 with your order ID. Email there is [email protected]. The website inbox, [email protected], cannot see orders. The number on the bottle, +1 (507) 448-8190, belongs to the Utah distributor.
Written by the MemoHoney editorial teamPublished Medically reviewed by Dr. Patricia McKeon, NeuropsychologistReviewed 8 min readLast updated
At a glance
Key facts
- Order support, tracking, changes and refunds: +1 (302) 200-3480 (BuyGoods order desk) or [email protected].
- Website questions, typos and privacy: [email protected], Mon-Fri 9:00am-5:00pm ET. It cannot see orders.
- Returns address: 520 Madison Avenue, Floor 8, New York, NY 10022, USA. Buyer pays postage.
- Mailing office: 1775 Broadway, Floor 8, New York, NY 10019, USA. No shop counter, no walk-in sales.
- Distributor on the label: Instituto Experience, PO Box 12730, Ogden, UT 84404, +1 (507) 448-8190.
- Desk hours for the order line are not published on the sales page we read.
The main line
What is the Memo Honey phone number for orders?
+1 (302) 200-3480.
This is the BuyGoods order desk named in the seller's brief. It is the one desk that can see your purchase. It handles tracking, changes, cancellations and refunds. Have your order ID ready, because the agent will ask for it.
No desk hours are printed on the sales page we read. If nobody picks up, email [email protected] and put your order ID in the subject line. That address also appears on the bottle label.
We stand behind only the numbers printed on this site and on the bottle. If an ad or some other web shop lists a different number, check it against this page before you give out card details.
Route it right
Which contact answers which question?
| Your question | Who answers | How to reach them |
|---|---|---|
| Where is my parcel? | Order desk | +1 (302) 200-3480; the order email holds the tracking link |
| Cancel or change an order | Order desk | Phone first, email as a backup |
| A refund within 60 days | Order desk, then the returns address | Phone, then tracked mail to 520 Madison Avenue |
| A charge I do not recognize | Order desk | Phone, with the date and amount |
| A broken or missing safety seal | Order desk | Phone, with photos and any lot code from the base |
| An error on a Memos-honey page | Website team | [email protected] |
| A side effect | Your doctor, then FDA MedWatch | Doctor first; MedWatch at 1-800-FDA-1088 |
A simple rule sorts most cases. Payments and parcels belong to the order desk. Questions about the pages you are reading belong to the website inbox.
Complaints
Where should a MemoHoney complaint go?
Ring the order desk first for a charge, a lost parcel, the wrong pack or a refund. It is the only contact that can open your purchase.
Then back the call up in writing. Email [email protected] with the order ID as the subject, and log every call with its date, its time and the agent's name.
- A reaction after taking a capsule: tell your doctor first, then consider a report to FDA MedWatch.
- No answer from the seller: contact your card issuer, or the FTC at ReportFraud.ftc.gov.
- A mistake on our site: write to [email protected] with the page address and the line that looks wrong.
Plenty of pages pair the words "reviews and complaints" with a phone number. Some of them describe other shops that share the name. Work out which web address a complaint concerns before you act on it.
Curious about MemoHoney?Have a question that the order page can answer first? It shows the price of each pack and the printed refund terms.
See today's price and guaranteeThis site earns money when you order through its buttons. The 60-day refund window is printed on the sales page.
Prepare
What should you have ready before you call?
Your order ID
It is in the confirmation email sent after checkout. Keep that email open.
The email you used at checkout
The desk may ask for it to find your order.
The pack and the date
Know whether you bought 2, 3 or 6 bottles, and on what day.
The bottle
The base may show a lot code and a best-before date, which helps match a problem to a batch.
A pen
Write down the date, the time and the name of the agent. Ask for any promise by email.
A quick example of the date math. Say you paid on November 3 and want to call on December 1. That is day 28 of the 60 days, so you are inside the window, though the sales page also asks for 30 days of use first. The last day would fall around January 2. Call before then, give the order ID and ask what to send back.
Addresses
Does MemoHoney have a link to Broomfield, Colorado?
We found none. Search suggestions sometimes link the two. The one address on the bottle is the distributor's PO box in Ogden, Utah, and this shop's mailing office is in New York.
Mixing up the addresses is a classic way to delay a return, so here they are side by side.
- Returns: 520 Madison Avenue, Floor 8, New York, NY 10022. Include your full name, email and order ID.
- Letters and notices: 1775 Broadway, Floor 8, New York, NY 10019. A mailing address only.
- Distributor line on the bottle: PO Box 12730, Ogden, UT 84404. Skip it for returns unless the desk asks for it.
Stay safe
Which numbers and inboxes should you not trust?
Any number or inbox not printed on this site or on the bottle. Look-alike shops such as memohoneyy.com and memohoneyofficial.com borrow the brand word. We have no tie to them and no view of their orders, so their buyers should use the contact details on their own receipts.
Fake celebrity ads sometimes list a phone number beside a star's face. No famous person endorses MemoHoney. Do not call such a number. Pay by card on a secure form only. A wire transfer, a gift card or a request in a private message is a bad sign.
One more point. Medihoney is a wound-care honey brand. It is a separate company with its own support line, and not related to this capsule.
Cancel an order
Can you cancel a MemoHoney order by phone?
Phone the order desk at once, since it deals with order changes. Time matters: a parcel that has left cannot be called back.
If it has already left, accept delivery and use the return route. The printed guarantee runs 60 days from purchase and asks for 30 days of use. Call first, then post the bottles by tracked mail at your own cost.
Ask the agent to put any cancellation in an email. Turning a parcel away is not a listed way to claim, so check with the desk before trying it.
FAQ
Frequently asked questions
What is the MemoHoney customer service phone number?
+1 (302) 200-3480, the BuyGoods order desk. It handles tracking, order changes and refunds. Keep your order ID ready, because the agent will ask for it.
Is the number on the bottle the same as the order desk?
No. The label lists +1 (507) 448-8190 for the distributor, Instituto Experience of Ogden, Utah. For an order placed through this site, start with the order desk.
Can the Memos-honey email look up my order?
No. That inbox goes to the writers of this site, who cannot see payments or parcels. Take order questions to the desk by phone or to [email protected].
Is MemoHoney based in Broomfield, Colorado?
We found no such link. The label names a PO box in Ogden, Utah, and our shop's mailing office and returns address are in New York.
Where do I send a MemoHoney return?
520 Madison Avenue, Floor 8, New York, NY 10022, USA, after you phone the desk. Add a slip with your full name, email and order ID. You pay tracked postage.
When can I reach MemoHoney support?
The website inbox is staffed Monday to Friday, 9:00am to 5:00pm ET. The sales page we read prints no hours for the order desk, so email [email protected] if the phone is busy.
Bottom line
Our view
The clearest thing we can give you is a map. One number and one email for orders. One inbox for pages. One address for returns. One distributor line on the bottle. Mixing them up is what slows most people down.
We would also like to see desk hours printed on the sales page, and the shipping fee for the 2-bottle pack stated up front. Neither is published yet. Until then, ask on the phone and write the answer down.
MemoHoney is a dietary supplement. It is not FDA approved, and no supplement is. It is not a drug and it does not diagnose, treat, cure or prevent any disease. The statements on the bottle have not been evaluated by the FDA. If you have a medical condition, take medicine, or worry about your memory, talk to a doctor first.
Sources
More from this site
Built from the bottle label, the sales page and the public health sources listed above.
Reviewed for accuracy against the label and the cited sources.
Published . Last updated . Read our editorial standards. This website is run by a U.S. shop that sells MemoHoney, not by the maker (the label says distributed by Instituto Experience, Ogden, UT). This site earns money when you buy through its order links.
Curious about MemoHoney?You know which line to call. If you decide to order, the price, shipping line and 60-day terms show before you pay.
See today's price and guaranteeThis site earns money when you order through its buttons. The 60-day refund window is printed on the sales page.